In order to comply with the European Union (EU) Directive on Distance Selling, the following Terms & Conditions must be agreed to before your order can be processed.

(1) Payment Options: Payment in full must accompany the order. We accept payment by cheque (made out to Lake District Hampers) or by credit card (We currently accept VISA, ACCESS/ MASTERCARD and SWITCH and debit cards.) Please note that if you choose to pay by cheque we will despatch the goods as soon as possible after confirmation from our bank that your cheque has cleared. Please note we currently use PAYPAL or NOCHEX for clearing credit cards, both systems are Secure for your piece of mind.

(1.2) All credit card numbers are encrypted in the Paypal or Nochex software, Lake District Hampers.com do not see any of your credit cards details, we only hold your full contact details and product choice.

(2.1) Returns Procedure: Lake District Hampers.com makes every effort to ensure hampers arrive in perfect condition. However, in the unlikely event of a hamper not being delivered within 14 days of placing an order customers should advise Lake District Hampers.com. Lake District Hampers.com will make every effort to locate the hamper, and if necessary, send a replacement at our expense or provide a full refund.

(2.2) If a hamper arrives damaged in any way, customers should contact Lake District Hampers.com within 3 days of receipt. In this case Lake District Hampers.com will, depending upon our customers' preference, arrange for the damaged hamper or item(s) to be picked up by our Carriers and returned to the company. Lake District Hampers.com will either send a replacement hamper or replacement items, upon confirmation that the damaged items have been returned via our Carriers.

(3) Substitutions: Whilst every effort will be made to supply the items as specified, the contents of Hampers are subject to availability. Lake District Hampers.com reserves the right to substitute items of similar or higher value, where appropriate, should the need arise.

(4) Guarantee of Quality: Lake District Hampers.com guarantees that all products contained in our Hampers are of the highest quality, that all manufacturers/suppliers have signed Certificates of Assurance that their products meet current EU legislation standards. Some hampers contain fresh food items which should be refrigerated on arrival.

(5) Refunds: Refunds for valid claims will be made via the same credit card used to place order.

(6) Delivery Method & Times: Deliveries within the United Kingdom are made within 7 working days by our Carriers. Lake District Hampers.com will make every effort to dispatch orders on the day of receipt.

(7) Delivery Charges: These are not included within the cost of the hampers, as part of the process of submitting an order you will need to check the correct delivery option box.

(8) Application of Value Added Tax (VAT): VAT is included in the cost of each hamper, where applicable.

(9) Order Confirmations: Upon submitting an order using our automated shopping cart system you will receive a confirmation e-mail. In the unlikely event of us being unable to fulfil an order placed (due to having sold out of a hamper or hampers selected), we will advise you by the first working day following receipt of that order. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.

(10) Retention of Title: This remains with Lake District Hampers.com until the goods are paid for in full.

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(11) Order Enquires: To follow up on the delivery of a Hamper or for any enquiries contact: UK - 07821 705752 and International - Telephone +44 (0)7821 705752, Fax to +44 (0)15395 68447 or you can e-mail us at sales@lakedistricthampers.co.uk. Alternatively please login to your account in our shopping system with your email address and the unique password you chose when placing your order. The system will let you see the status of your account from pending to shipped.

(12.1) Privacy Policy: Lake District Hampers.com does not disclose hamper buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. If you have any questions regarding privacy, Please email the Webmaster at info@virtual-internet.co.uk

(12.2) Please note that customers may be contacted by Lake District Hampers.com by email to remind them about special events such as Valentines and Mothers Day, should you not wish to receive such emails you may choose to opt out during the ordering process.

(13) Alcohol: Only persons legally permitted to do so, by local licensing regulations, may order Hampers containing alcohol.

(14) Multiple Orders: For multiple orders (company or corporate gifts) please contact us separately by e-mail: sales@lakedistricthampers.co.uk or Click here to visit our Corporate Page.

(15) Unforeseen Circumstances: While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Lake District Hampers.com.

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